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                  <p class="p_Heading1"><span class="f_Heading1">Keystore Troubleshooting</span></p>



  
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<td valign="top" width="209" bgcolor="#e3e6ed" style="width:209px; background-color:#e3e6ed; border: solid 1px #000000;"><p class="p_Tableheader"><span class="f_Tableheader">Message Displayed:</span></p>
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<td valign="top" width="551" bgcolor="#e3e6ed" style="width:551px; background-color:#e3e6ed; border: solid 1px #000000;"><p class="p_Tableheader"><span class="f_Tableheader">Explanation</span></p>
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<td valign="top" width="209" style="width:209px; border: solid 1px #000000;"><p class="p_Tabletext"><span class="f_Tabletext" style="font-style: italic;">Error reading Key Store file:</span><br>
<span class="f_Tabletext" style="font-style: italic;">(Access is denied)</span></p>
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<td valign="top" width="551" style="width:551px; border: solid 1px #000000;"><p class="p_Tabletext"><span class="f_Tabletext">All users who are to use the shared key facility require </span><span class="f_Tabletext" style="font-weight: bold;">R</span><span class="f_Tabletext" style="font-weight: bold;">ead, Write and Modify</span><span class="f_Tabletext"> access to the </span><span class="f_Tabletext" style="font-style: italic;">sskeys.dat</span><span class="f_Tabletext"> file containing the shared keys. Please verify that all required users have sufficient permissions to the file and try again.</span></p>
<p class="p_Tabletext"><span class="f_Tabletext">If the problem continues, contact Sparx Support.</span></p>
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<td valign="bottom" bgcolor="#efeff7" style="background-color:#efeff7;"><p class="p_TiporNote" style="border-top: none; border-right: none; border-left: none;"><span class="f_TiporNote">Tip:</span></p>
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<td bgcolor="#f7f7ff" style="background-color:#f7f7ff;"><p class="p_TiporNoteText"><span class="f_TiporNoteText">Review the effective permissions calculated at the location of the key file for the user account reporting the problem. You should closely examine the permissions for </span><span class="f_TiporNoteText" style="font-weight: bold;">both</span><span class="f_TiporNoteText"> the Network Share and the File System. It is possible that these permissions have been overwritten at some point.</span></p>
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<td valign="top" width="209" style="width:209px; border: solid 1px #000000;"><p class="p_Tabletext"><span class="f_Tabletext" style="font-style: italic;">Error reading Key Store file:</span><br>
<span class="f_Tabletext" style="font-style: italic;">(Key File has been moved)</span></p>
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<td valign="top" width="551" style="width:551px; border: solid 1px #000000;"><p class="p_Tabletext"><span class="f_Tabletext">As a security measure in the key store, the hard drive serial number is recorded when the file is created. The file then cannot be moved from the original location in which it was created. If the key store has to be re-located for any reason, the administrator should re-create the key store in the new location using the original license keys.</span></p>
<p class="p_Tabletext"><span class="f_Tabletext">This issue is commonly seen after a file server has undergone a hardware upgrade in which the physical hard drives have been replaced. Problems could also occur if the drive used is part of a RAID configuration.</span></p>
<p class="p_Tabletext"><span class="f_Tabletext">This message could also appear where the key store exists on a Novell-based file system. When creating the key store, the administrator is prompted to confirm that the key store is to be located on a Novell Netware file server. If the administrator clicks on the </span><span class="f_Tabletext" style="font-weight: bold;">Yes</span><span class="f_Tabletext"> button, the key store instead records the logical path used to create it, and all users must connect to the key store using this same path. The recorded path is case-sensitive and must be an exact match.</span></p>
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